Hello,
I regret the delay in our response. Please consider this as one of the rare miss where we failed to respond to our customer with so much delay.
I understand that you have got your issue resolved and looking to work with DevExpress team. However, I will once again request you to please give us an opportunity to work with you and I assure you best of our service.
I am a senior engineer with Technical Support Team and would personally look to resolve your issues. Let me know all your concerns and support you need. I would get back to you with solutions with faster response.
Once again I regret the inconvenience due to the delay.
Regards,
Deepankar